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What is Restorative Justice?

The concept of “Restorative Justice” has been used often to describe a dialogue process of resolving conflict. Often related to severe crimes in the criminal justice system, it provides a platform for victims/survivors and offenders to engage in dialogue that promotes forgiveness, redemption and healing – for both offender and victim.

In our experience as consultants, we often walk into organizations in which past harms have been committed. While perhaps not to the level of criminal or violent harm, staff can most certainly experience psychological harm over time - so becomes the need for organizational healing and restoration.

Healing and restoration in the workplace

Problems, misunderstandings and frustrations naturally arise in the workplace. It is incumbent on the organization to be responsive to its employees and their concerns. It is also important for organizations to normalize conflict as a natural part of working together and being human. Majors Leadership Group helps organizations utilize the principles of Restorative Justice as a mechanism to encourage honest dialogue, negotiation, conflict resolution, problem-solving skills and organizational healing aimed at creating a greater sense of community. Ultimately, the goal is to be better allies and advocates for the communities we serve, by being better allies for each other. 

We focus on three aspects of organization healing and restoration:


  • Building informal practices and communications mechanisms that foster interpersonal trust, safety, and build relationships

  • Managing conflict between individuals, teams and groups

  • Identifying the underlying leadership, structural and cultural challenges that prohibit a healthy, vibrant organization​


Replacing the traditional process for managing complaints, grievances and policy violations with a restorative healing model demonstrates to employees that their needs, their development and their concerns are respected by the workplace and that opportunities for human growth and development exist. It also deepens employee understanding of one another, instills trust, and therefore, increases employee engagement.

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